13ft Lego Bounce House

Cancellation Policy

What is your cancellation policy? Eight (8) days prior to your event. After that, deposits are non-refundable and guarantee your rental for the day of your event. Rescheduling without sufficient notice (8 days) is only permitted due to inclement weather. What is your weather policy? As a bounce house company, we understand the importance of ensuring the safety and enjoyment of all our customers. Therefore, we have established the following weather policy: Wind Speed: If wind speeds exceed 15 miles per hour, it is unsafe to operate the inflatables. Therefore, we reserve the right to cancel or postpone the rental of inflatables until wind speeds decrease below 15 miles per hour. Rain: In the event of rain, we reserve the right to cancel or postpone the rental of inflatables. We will usually still deliver in the rain. If your party is still a go, so are we. Unless there are high winds or thunderstorms. Lightning and Thunderstorms: In the event of lightning and thunderstorms we reserve the right to cancel or postpone the rental of inflatables. If thunderstorms begin after delivery, all activities must be stopped immediately. If lightning is present in the area, the inflatable must be deflated and all guests must evacuate to a safe location until the lightning has passed. If weather conditions are uncertain leading up to your rental date, we recommend monitoring local weather reports and contacting us with any concerns. Our primary goal is to ensure the safety and enjoyment of all our customers, and we appreciate your understanding and cooperation with our weather policy. If cancellation is inevitable, we can reschedule your booking to a new day. The same unit is not guaranteed to be available on the new date. If a reschedule does not work for you, we will refund your deposit for cases of in-climate weather. What is your policy for damaged products? It is PROHIBITED the use of any, or other type of sand, soap, baby oil, lotion, fireworks, candy, food, soda, face paint, or silly string, confetti on or around inflatables. Repair and Replacement costs of the unit will be at the customer's expense. A $150 cleaning fee will be charged to the customer if the use of anu of these items are found on or in the units. *Silly String will melt the vinyl and cause serious damage. In the event that silly string or face paint is found on or around the unit the customer must be aware that the unit could be stained and need to be replaced.

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